Claim Survey

Name

First

Last

Claim Number or Policy Number

Were we understanding and pleasant on the phone when you reported the claim?

Yes

In what time period were you contacted by the adjuster?

Less than 24 hours

24 – 48 hours

48 – 72 hours

OtherOther

How satisfied are you with how the adjuster explained the claims process?

How satisfied were you with the phone conversation when you reported the claim?

Prior to this claim, did your agent explain your coverages so you knew what would or would not be covered for this claim?

Yes

How can we make the claims process better in the future?

Any other remarks?

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